Because many enterprises do not have the time, capability, or the resources for managing a loyalty solution of their own, WeMind provides loyalty application services to enterprises wishing to establish a cost effective loyalty solution. This service is targeted to small & medium-sized enterprises wishing to provide loyalty schemes to their customers without the need for purchasing and managing the underlying infrastructure.

The application is hosted on WeMind’s dedicated servers with secure links between the servers and the enterprise's systems. System and data base services and backups as well as maintenance are provided on a regular basis.

In addition to providing the infrastructure and IT services, WeMind provides a set of Professional & Consultancy Services for its on-demand solution. These services include the following:

  • Data Services (cleansing and analysis)
  • Product Design (reward & sales incentive programs)
    • Terms & Conditions
    • Policies & Procedures
    • Implementation Plan
  • Extended Consulting Services
    • Strategy
    • Financials
  • Reporting: monitor the loyalty program’s cost and effectiveness as well as keep track on new additions to the customer database
  • E-mail & Newsletter: includes sending of welcome e-mails upon registration, monthly statements, dispatching new offers and services as well as special campaigns
  • SMSC management: sending SMS messages when a transaction or redemption occurs, as well as for functionalities in the website such as “Forgot Password”
  • Periodic promotions: leverage the loyalty scheme with promotions, such as Back-to-School
  • Loyalty card: provide the enrolled enterprise with a loyalty card including its design & printing
  • Catalog: assess and manage the catalog including the items to be added, the points for each item redeemed, etc
  • Advanced profiling: this gives a greater in-depth knowledge on what are the customer preferences, thus satisfying them by streamlining the loyalty schemes and promotions using efficient segmentation

For more information, please fill in the contact us form and we will get in touch with you within two business days.